Authorised Best Shop
Data is used exclusively for authentic sales, GST invoices, and official LG warranty registration.
Zero Data Resale
We strictly never sell, rent, or trade your contact or purchase details to third-party brokers.
Secure Invoicing
Full statutory compliance with Indian GST rules and secure payment gateways (no CVV/PIN stored).
DPDP Act 2023
Comprehensive user rights to access, update, correct, or request deletion of personal records.
Introduction & Corporate Identity
This Privacy Policy governs the collection, processing, and storage of personal information byVishnu Parshad Singhal & Sons (trading commercially as VPS Sales), having its principal showroom and administrative premises at:
As an authorized retail franchise partner of LG Electronics India Private Limited (LGEIL), we are committed to conducting all consumer interactions with the highest standards of data integrity and statutory compliance. This policy applies to all customer engagements across our physical showroom, our website (https://vpssales.in), our WhatsApp business communication desk, telephone consultations, appliance delivery logistics, and official technician installation bookings.
Information We Collect
In order to provide authentic electronics sales, process tax invoices, deliver heavy appliances safely, and coordinate manufacturer warranties, we collect specific categories of personal data:
| Data Category | Specific Elements Collected | Primary Purpose |
|---|---|---|
| Contact & Identification | Full Name, Mobile Number, WhatsApp Contact, Delivery Address, Landmark, PIN Code, Email ID | Order verification, delivery coordination, tax invoice dispatch, and service updates |
| Product & Purchase Data | Brand (LG, Godrej, Blue Star, etc.), Model Name, Serial Number, Purchase Date, Price, Warranty Booklet No. | Invoice generation, manufacturer warranty registration, after-sales service tracking |
| Financial & Billing | Mode of Payment, Bank Transaction Ref, GSTIN (for B2B buyers), Financing Application No. | Payment verification, statutory GST compliance, consumer loan disbursement via Bajaj/HDB/IDFC |
| Customer Support History | WhatsApp chat transcripts, telephone call records, repair tickets, installation requests | Resolving customer queries, scheduling technician visits, maintaining service quality |
| Technical / Digital Data | IP address, browser type, device type, general geographic region, session duration | Website security, DDoS prevention, performance analytics, and responsive rendering |
VPS Sales does not store customer Credit/Debit Card CVVs, ATM PINs, Net Banking passwords, or UPI PINs. All electronic card swipes and online transactions are processed through certified, RBI-compliant POS terminals and banking payment aggregators.
How We Collect Your Information
We collect personal information through legitimate, transparent, and direct touchpoints:
In-Store Showroom Visits
Provided by you when purchasing appliances, requesting price quotes, filling delivery slips, or booking demos at our Kurukshetra store.
WhatsApp Business Chat
Provided when messaging our verified WhatsApp desk (+91 89309 44435) for appliance specs, live photos, quotations, or delivery schedules.
LG Service Portal Updates
Technician visit status, job sheets, and installation sign-offs communicated back to us by LG Electronics India service personnel.
Automated Server Logs
Standard cookies and anonymized web traffic logs collected to ensure website uptime, layout responsiveness, and fraud protection.
Purpose & Legal Grounds for Processing
In alignment with LG India's principles of data minimization and the Digital Personal Data Protection Act, 2023, your data is processed solely for lawful and necessary purposes:
- Statutory Billing & Invoicing: Generating official GST sales tax invoices, e-way bills for transit, and preserving financial accounts as required by the Indian Goods and Services Tax Act.
- Doorstep Delivery & Safe Transit: Transporting bulky home appliances (such as OLED TVs, double-door refrigerators, and washing machines) safely to your address in Kurukshetra, Shahbad, Pehowa, Ladwa, and neighbouring districts.
- Manufacturer Warranty Activation: Directly lodging your purchase serial numbers with LG Electronics India Pvt. Ltd. (LGEIL) to initiate warranty protection across LG's nationwide service network.
- Certified Installation Coordination: Arranging prompt demo and installation visits by authorized brand service engineers to your home or office.
- Direct Customer Communications (RCS, WhatsApp & SMS): Sending quotation breakdowns, delivery tracking, technician appointment reminders, e-invoice links, and after-sales support updates via RCS messages, WhatsApp messages, and SMS based on your consent when agreeing to our terms and submitting inquiry forms.
- After-Sales Support: Assisting you with warranty claims, spare part requests, preventive maintenance advice, and product inquiries.
- Fraud Prevention & Legal Compliance: Complying with requests from judicial or tax authorities and preventing unauthorized financial transactions.
LG Brand Warranty & Service Coordination
Every LG product sold at VPS Sales carries original manufacturer warranty coverage issued directly by LG Electronics India Private Limited (LGEIL).
To activate and service your warranty without delays, VPS Sales securely transmits your purchase credentials (Customer Name, Mobile Number, Delivery Address, Appliance Model, Serial Number, and Purchase Date) to LG India's centralized warranty database. This ensures:
- Your product warranty is recognized at every authorized LG Service Centre across India.
- Certified LG technicians are dispatched directly to your residence for free or standard installation and product demonstration.
- You can log service tickets directly with LG India Toll-Free Customer Care: 1800 315 9999 or 1800 180 9999 using your VPS Sales GST tax invoice.
Sharing & Third-Party Disclosures
VPS Sales maintains a strict Zero Data Resale Policy. We never sell, lease, or monetize your personal data. Disclosures are limited strictly to the following trusted operational partners:
Brand Principals
LG Electronics India Pvt. Ltd., Godrej, Blue Star, Symphony, and A.O. Smith for warranty registration and technical support.
Logistics & Delivery Fleets
Our in-house and trusted delivery drivers to safely transport appliances to your door and secure your signature on delivery challans.
Consumer Finance Institutions
Bajaj Finserv, HDB Financial Services, or IDFC First Bank — only when you explicitly opt for zero-down-payment or EMI financing.
Government & Tax Authorities
Indian GST Department, Income Tax authorities, or law enforcement agencies when mandated by statutory law or formal court order.
Cookies & Digital Tracking
Our website (https://vpssales.in) is primarily an informative catalog and digital showcase. We use minimal, privacy-friendly cookies solely for essential purposes:
- Essential Cookies: Necessary for site navigation, security token validation, and mobile menu toggles.
- Performance Cookies: Anonymous aggregate pageview counters to understand which appliance categories (e.g. OLED TVs vs Dual Inverter ACs) are in high demand in the Kurukshetra market.
You can configure your browser to block or alert you about cookies. Disabling cookies will not restrict your ability to view our appliances, check showroom hours, or contact us on WhatsApp.
Data Security & Retention
We implement stringent physical, electronic, and administrative controls to safeguard your data:
- HTTPS Encryption: All web traffic to our website is encrypted using industry-standard TLS/HTTPS protocols.
- Restricted Physical Access: In-store billing computers and accounting software are password-protected with role-based access limited strictly to senior billing officers.
- Statutory Retention: Customer sales invoices, delivery challans, and GST records are retained for a minimum of 8 years in compliance with Section 44 of the CGST Act, 2017 and Indian Income Tax regulations. General non-transactional WhatsApp inquiries are purged periodically.
Your Legal Rights (DPDP Act, 2023)
Under the provisions of the Digital Personal Data Protection Act, 2023 and applicable Indian consumer laws, you are entitled to the following rights regarding your personal information:
1. Right to Access & Summary
You may request a copy of the personal data and invoice records we maintain regarding your purchases.
2. Right to Correction
You may request immediate correction of inaccurate, outdated, or incomplete contact and delivery details.
3. Right to Grievance Redressal
You have the right to register concerns or complaints directly with our designated Grievance Officer.
4. Right to Nominate
You have the right to designate an authorized representative to exercise your data rights in the event of incapacity.
To exercise any of these rights, please email us at vpssaleskkr@gmail.com with your invoice copy or registered mobile number. We will respond within the statutory timeframe.
Children's Privacy
Our showroom, website, and commercial offerings are addressed to individuals who are 18 years of age or older and legally competent to enter into binding contracts under the Indian Contract Act, 1872. We do not knowingly collect or solicit personal information from children under 18 years of age.
Purchase Terms & Conditions
This Privacy Policy operates in conjunction with our store purchase guidelines, manufacturer warranty terms, and installation rules. For complete details on delivery policies, unboxing rules, and returns, please review:
Terms & Conditions of Sale & Service
Learn about genuine LG product guarantees, unboxing rules by certified engineers, warranty terms, and returns.
Grievance Redressal Officer & Support
In compliance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the DPDP Act, 2023, the details of our designated Grievance Officer are published below:
Manufacturer Direct Technical Assistance: For technical breakdowns, compressor/motor claims, or product service under active LG warranty, you can also directly contactLG Electronics India Private Limited at their national toll-free support numbers:1800 315 9999 or 1800 180 9999, or visitwww.lg.com/in.